FAQs

LIVE. LOVE. LAUGH! is our belief at Kasidohk. 

We pride ourselves on providing excellent, personal customer service and a fabulous shopping experience. We love to help you find that perfect gift — or maybe a special treat just for you. If you have a question or problem, we want to be sure you get help promptly.

Here is some commonly requested information. If you can’t find what you’re looking for, don’t hesitate to get a hold of us: [email protected]

Can you help me select something?

Of course… we would love to interact with you in person and make personalised selections. Just email us on [email protected] and we will be happy to guide you to something wonderful!

SPECIAL ORDERS & CUSTOM SIZING

I know what I’m looking for but don’t see it. Can you order it for me?

Our pieces are handmade and usually one of a kind. We can definitely help you find something similar from our collection. Just get in touch with us!

How quickly do orders ship?

In most cases, we will process your order within 2-3 working days. Orders placed on Saturday and Sunday will be processed on the following Monday. The shipping time varies based on location. We will keep you posted on the shipping info via email.

How do I check the status of my order?

Log into your account or just contact us directly at [email protected]

CARE GUIDE

Our jewelry is made using the highest standard of quality and it’s important to treat them with care. Please follow these simple steps to help keep your jewelry looking beautiful.

  • Store your jewelry in a jewelry box and keep away from direct sunlight or heat.
  • Avoid harsh cleaning products, especially on the stones.
  • Avoid going in the shower, pool or on the beach with your jewelry
  • It’s best to put your jewelry on after you apply your makeup, hair products, creams, and perfume to avoid getting oils and chemicals onto your jewelry.
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