Shipping and Returns Policy

Where can we ship products to? How much would it cost?

We can currently ship to Hong Kong, Macau, Singapore, Dubai, UK, Canada and USA. Currently we are offering free shipping across Hong Kong, Macau, Dubai and Singapore. For other regions we will levy a shipping charge of US$ 15-20 (depending on the region).

Can I return / exchange if I don’t like it?

Kasido.HK will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item to us within 14 days from the original delivery date of the product.  Items cannot be returned or exchanged after 14 days from the original delivery date. Items must be returned with the Kasido.HK tag still attached and must be in their original packaging.

How to return the item to us? Simply email us on [email protected] and we will revert back with the postal address. Once the item is received by us – we will process the refund.

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